7 Year Warranty
Ergo Desks offers a full 7-year warranty covering manufacturing and material defects for all desk tops and desk frames.
The warranty covers damage that in the opinion of Ergo Desks or an authorised retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow the product's care guidelines.
Every item found to be defective under this warranty by Ergo Desks will be:
- Repaired to original standard;
- Have the appropriately damage part replaced;
- Should neither option be available, a replacement frame or top will be provided.
In the event the damaged part is easily swapped out a replacement may be sent to you by post. We may also send a representative to attend to the replacement/repair if more complex. The damaged product should be returned to Ergo Desks directly. If returning products by post, they should be insured and sent by certified or registered post. Ergo Desks cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. Proof of purchase from Ergo Desks is required in order to make a claim under this warranty. This warranty is not transferable from the original purchaser. We will endeavour to deal with all claims within 14 days, however this may not always be possible.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Ergo Desks reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.